Support
How can we help?
Questions about a purchase, a download, or how Private Professor works? We typically respond within 24 hours.
Contact
Email us
For anything about an order, a download, or a guide, write to us directly. Include the email you used at checkout so we can find your purchase.
support@privateprofessor.com Use the contact formWe answer within 24 hours, Monday through Friday. No phone support.
Lost your download link?
Get fresh links by email
Download links expire after 24 hours. Enter the email you used at checkout and we'll send new links for everything you've ever purchased.
FAQ
Frequently asked questions
About the guides
What format are the guides delivered in?
Every guide is delivered as a professionally formatted PDF. You can download it instantly, read it on any device, and print it if you prefer paper.
How long are the guides?
Most guides run 30 or more pages of substantive, structured content; the exact page count is listed on each guide's page. Every page earns its place — no filler, no padding.
Who writes these guides?
Each guide goes through distinct research, outlining, writing, and editorial review stages and is held to Private Professor's publishing standard before it ships. The result reads like it was written by the most experienced person in your field.
What is a bundle?
A bundle is a set of guides sold together at a saving over buying them separately. One checkout delivers every PDF in the set.
See the bundles →Payments and access
What payment methods do you accept?
We accept all major credit and debit cards through Stripe. We never see or store your card details — Stripe handles everything securely.
How do I access my guide after purchase?
Download links appear on the confirmation page the moment you finish checkout, and the same links are emailed to the address you used at checkout.
My download link expired. What now?
Links expire after 24 hours for security. Enter the email you used at checkout in the form on this page and we'll send a fresh set for everything you've purchased.
Resend my links →Do you offer refunds?
All sales are final for digital products. Each guide's page tells you exactly what's inside so you know what you're getting. If you experience a technical issue with your download, contact us and we'll make sure you get your document.
Read the refund policy →Privacy and trust
What data do you collect?
Your email address for delivery and payment details processed by Stripe. We don't sell your data or send marketing emails unless you opt in.
Read our Privacy Policy →Do I need an account?
No. There are no accounts and no passwords. Your email receipt is your record of purchase, and you can request fresh download links from this page at any time.